FAQs

If you receive the wrong item, please arrange for the return of the item through the Order Details page, selecting “incorrect items received” as the return reason. Please note, the item must be returned in the same condition it was received within 10 days of receipt for a full refund including, where applicable, original Order delivery charges, taxes and any duties.

For any missing items in your order, please visit the Contact Us section and send us an e-mail with your order number and the missing item’s name and number. Our team will look into your request and back to you in 2-3 business days.

If you receive a damaged item, please arrange for the return of the item through the Order Details page, selecting “Parcel damaged on arrival” as the return reason. Please note that depending on stock, a replacement may not be available, and that defective items may also benefit from a manufacturer’s defects warranty.

Cancellation requests are final. To receive the items, simply make a new order.

The search bar allows you to search by brand, keyword, Product ID or description. The bar can be found on the top-left corner of the website, or at the top of the homepage on the app.

Any item that is sold out will mention Out of Stock on the product page. In rare cases, a product in your cart may become out of stock as you’re in the check-out process and a notification will pop-up during the process. For out-of-stock items, keep them saved in your Wishlist in case they come back in stock.

Zayan is exclusive at the meantime to the KSA

Simply browse the site, click on the desired item then click on the Add to Bag button. The item will then be in your cart, which you can visit by clicking on the bag icon on the top-right corner on desktop or at the bottom of the page. Continue shopping and once you’re ready to place your order, revisit your cart and press on Secure Checkout. Follow the simple prompts to complete the checkout process.

After placing your order, you will receive an e-mail to inform you that your order has been received. However, this does not mean that your order has been confirmed. If paying by payment card, your order will only be accepted once your card details payment have been approved, the delivery address has been verified and the items are located and shipped. From here, you will then receive a second e-mail from us confirming your order.

Can I change or amend the items in my order once it has been placed?

Currently, this service is not available.

No, we can currently only ship to one address per order.

Although items do come back in stock, product availability depends on the brand’s stock so we cannot identify when an item will be back on the website. To keep track, simply add the item to your wishlist and subscribe to our newsletters to stay updated.

We are sorry to hear that, please wait 10 minutes as it may be a delay from our system. If you still haven’t received your confirmation with your invoice, please contact our Customer Care team through the Contact Us page.